Refund policy
Buyer must pay for return shipment. And the return shipment must be a Tracked Shipment.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at bdboutiqueslondon@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at bdboutiqueslondon@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on TIKTOK LIVE sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept exchange on TIKTOK LIVE sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Unfortunately, we cannot accept REFUND on TIKTOK LIVE sale items or gift cards.
Additional Info
Hand Embroidered/embellished items are delicate in nature and can break of beading can become displaced. There is also a possibility in embroidery designs and prints which is unavoidable. By placing an order on our website you agree and accept the possibility of variation in comparison to the advertised images displayed on the website. We make every effort to minimize variations.
The color/shade of products may vary from what is shown on the website. There are many reasons for this however mainly it is due to screen resolution, photography conditions, image editing.
Please note Lawn/Cotton fabric are likely to shrink, soaking each piece separately in lukewarm water is recommended for minimal shrinking.
From time to time beading/ sequences may get displaced and this is not thought of as a fault but is due to the nature of the work. These articles of clothing should be worn with care.
Please note that all clothing products sold on this website are recommended to be dry-cleaned.
We will not be responsible for any claims resulting due to damage caused by washing, using another method than advised or claims for variation and or beading/sequences displacement
Originals & Replicas
We sell both Original Branded goods and replica items. Where the item is a replica it will be clearly stated. A replica item is a duplicate of the original; in most cases it is almost identical however there can be a difference in shade, quality and design.